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Maintenance & Warranty

Maintenance

For daily cleaning, use a dry cloth and a soft liquid cleaner. Never use abrasive cleaners containing chrome, acetone, chlorine, or strong bleach. Avoid tools like scrapers, metallic brushes, or other products which can scratch or tarnish surfaces. Good ventilation is essential for maintaining the quality and appearance of this furniture.

Limited Warranty

This warranty applies to Valleywood kitchen cabinets installed for residential use. Valleywood warrants that, when installed in accordance with the installation instructions provided, the kitchen cabinets are free of manufacturing defects for a period of 5 years from the date of purchase. Visual defects should be reported PRIOR to installation. After installation or 21 days from the original delivery, corrections for visual defects are not possible.

Information about Your Warranty Coverage

Materials used in the manufacturing of the cabinets are sensitive to temperature and humidity variations. Cabinets must be installed in an environment where there is constant humidity and temperature control. The temperature must be between 16 degrees Celsius and 26 degrees Celsius (61 degrees Fahrenheit and 79 degrees Fahrenheit) with a humidity rate between 45% and 55%. As with any wood product, when humidity is low, cracking and center panel shrinkage may occur.

This warranty does not cover damages or failure attributable to:

  • Kitchen cabinets installed with obvious visual defects.
  • Defects or damage to kitchen cabinets caused by installation that does not comply strictly with the instructions provided with the kitchen cabinets.
  • Issues related to the natural characteristics of wood products or the normal effects of aging.
  • Defects caused by product modifications completed by the owner/installer.
  • The variation of color over time due to sunlight, cleaning products and other environmental conditions.
  • The variation in color and wood grain due to the nature of the product.
  • Micro cracks due to the humidity and temperature variations.
  • Defects caused by exposure to the elements including moisture which may cause warping or splitting.
  • Defects or damage to kitchen cabinets caused by severe accidents (e.g. fire, burns).
  • Damage caused by flooding or standing water from leaking pipes, faucets, household appliances, etc: up to and including flooding and any damages caused by natural catastrophes.

Notes on Warranty

Valleywood kitchen cabinets shall not be liable for either its failure to perform or its delays in performance hereunder arising out of or resulting from causes beyond its control, including but not limited to, acts of God, acts of representatives, acts of government, wars, fires, floods, epidemics, quarantine, strike, freight embargoes, weather, or default by suppliers due to any such causes. This warranty applies only to the original purchaser and installation site and is not transferable. Wood characteristics naturally occurring such as variations in color, grain and knots are not considered defects. Color variations in cabinets are a natural occurrence due to wood species, age and exposure to UV light and sunlight and therefore such variations and changes are not considered defects. This warranty is valid only for residential installation.

For Warranty Service

To make a claim, contact Valleywood no later than 21 days following the date of receipt of product by emailing customercare@valleywoodcabinetry.com. Proof of purchase, such as the bill of sale, and pictures of the damage (if applicable) are mandatory when requesting warranty service. Please also include relevant details such as the order number, buyer’s name, shipping address, and a brief description of the damage when submitting a claim. Approved Returns are subject to a 50% restocking fee & must be approved prior to return, contact your local store for authorization. Product must be in original condition & properly stored. Installed product is considered accepted by the buyer & may not be returned or exchanged for any reason. Valleywood reserves the right to designate a representative to inspect the kitchen cabinet for analysis. No unauthorized person, installer, dealer, or agent is entitled to assume any liability on behalf of Valleywood relating to the sale of this product or has the authority to increase or alter the obligations or limitations of this warranty.

Disclaimer

THE SOLE REMEDY PROVIDED BY THIS WARRANTY IS THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS THAT MAY PROVE DEFFECTIVE UNDER NORMAL RESIDENTIAL USAGE. THIS WARRANTY DOES NOT COVER THE COST OF REMOVAL, INSTALLATION, DELAY, OR TRANSPORTATION OF NEW PRODUCT. THIS LIMITED WARRANTY IS VALLEYWOOD’S SOLE AND EXCLUSIVE WARRANTY WITH RESPECT TO ITS PRODUCTS. EXCEPT AS SET FORTH HEREIN, VALLEYWOOD MAKES NO OTHER WARRANTIES AND HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF PROPRIETARY OR THIRD-PARTY RIGHTS, OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.