Shipping Policy

FOB Terms

Products are sold on Free on Board (“FOB”) Valleywood’s warehouse unless an alternative arrangement is explicitly agreed upon. Under FOB terms, Buyer assumes ownership and all associated risks of the products once the products leave Valleywood’s premises.

Buyer-Arranged Shipping

In cases where Buyer opts to arrange their own shipping, Buyer takes full responsibility for any damages, losses, or issues that may occur during transportation.

Valleywood-Arranged Shipping

When Valleywood is responsible for arranging shipping, Buyer will take responsibility for addressing any freight damages directly with the logistics company.

Delivery Times

Valleywood aims to provide estimated delivery times accurately, but these are not guaranteed. Unforeseen circumstances, such as weather conditions, traffic, or logistic service provider delays, may affect the actual delivery time.

Shipping Costs

Unless otherwise agreed, Buyer is responsible for all shipping costs. These costs may be included in the invoice or billed separately, depending on the agreed shipping terms.

International Shipping

For international orders, Buyer is responsible for all custom duties, taxes, and fees associated with the import of products. Valleywood is not liable for delays caused by customs inspections or regulations.

Inspection Upon Receipt

Buyer is encouraged to inspect all products upon receipt promptly. Any visible damages should be documented, and Valleywood should be notified immediately to facilitate the claim process with the logistics partner if applicable.

Shipping Claims

To file a claim for damage or shortage, please include the following information: order number, buyer’s name, shipping address, a brief description of the damage, and pictures of the damage. Any claims for shipping damages or shortages must be reported to Valleywood within 21 days after the products’ receipt. Valleywood is dedicated to resolving such issues swiftly and effectively. If Buyer does not make a claim within 21 days of receipt, Buyer will be deemed to have waived his right for any freight claim. Valleywood reserves the right to review each claim and make a determination whether all, part of, or none of the order can be replaced.