Return Policy

Returns

Authorization Requirement

All product returns must receive prior approval from Valleywood. Buyer must request a return authorization, which will be issued at Valleywood's discretion based on the evaluation of the return request. Unauthorized returns will be refused or returned to Buyer at their expense.

Time Frame for Returns

Buyer must initiate returns within 21 days from the date of receipt. Any request for returns beyond this period will not be permitted.

Condition of Products

Products returned must be in their original, unopened, and undamaged packaging. Assembled products are not eligible for return. Valleywood will conduct a thorough inspection upon receipt, and any items found to be used, damaged, or in unsellable condition may not qualify for a refund or exchange.

Restocking Fee

A 50% restocking fee will be applied to all accepted returns. This fee compensates Valleywood for the processing, inspection, and restocking of returned items.

Return Shipping

Buyer is solely responsible for arranging and bearing the costs associated with return shipping. Valleywood advises the use of traceable and insured shipping methods to protect Buyer against loss or damage during transit.

Return Eligibility

Any product that is returned in a condition that is deemed damaged or unsellable will not be eligible to receive refund.

Refund Processing

Upon successful inspection and acceptance of the returned goods, refunds will be processed as soon as practicable. Unless otherwise specified, the refund will be added to Buyer’s account balance for Buyer’s future orders.

Exclusions

Certain items, especially those that are customized or made-to-order, are excluded from returns.

Return Inspection and Approval

Valleywood reserves the right to inspect returned items meticulously and approve or deny the return based on the products’ condition and adherence to the return policy.

Cancellations

Assembled Products

Cancellations are strictly not permitted for assembled products. Once assembly has begun, Valleywood incurs costs and allocates resources, and therefore cannot accept cancellations.

Restocking Fee for RTA Orders

RTA (Ready-To-Assemble) orders that are canceled after they have been picked are subject to a 50% restocking fee. This fee covers the costs associated with restocking and the allocation of resources in processing the order.

Notification of Cancellation

If a mistake is made during the checkout process, Buyer is required to notify Valleywood immediately. While Valleywood will assess the stage of the order and attempt to accommodate and rectify issues, the acceptance of cancellation requests is at Valleywood’s sole discretion.